The Texas General Land Office primarily serves the schoolchildren, veterans, and the environment of Texas. The agency does so by preserving our history, maximizing state revenue through innovative administration, and through the prudent stewardship of state lands and natural resources. This position is with our Enterprise Technology Solutions program area. Performs complex (journey-level) to advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment. Military Crosswalk information can be accessed at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf In order to receive Veterans' preference, a copy of Form DD#214 is required at time of interview.
Essential Job Elements:
Manages the operation, maintenance, and support of user productivity devices (desktops, laptops, tablets, phones, etc.) on behalf of Enterprise Technology for the program area by planning, coordinating, and assigning projects and tasks. Evaluates and monitors work products to ensure they meet established standards. Manages the Networking, Server, Infrastructure, and Cloud support activities on behalf of Enterprise Technology for the program area by planning, coordinating, and assigning projects and tasks. Evaluates and monitors work products to ensure they meet established standards. Assists in overseeing the IT support contract and execution of the stated deliverables within the contract. Oversees IT hardware inventory for the program area and ensures accuracy and staff compliance. Work cross-functionally with other departments and vendors including Applications Development and Testing, Project and Account Management, and Operations to ensure program area technology success. Maintains an understanding of agency business goals and objectives. Maintains familiarity with the current technology tools, policies, procedures, processes, and standards in use throughout the agency and monitors staff to ensure compliance; Stays abreast of the evolving technology needs of the program area. Manages crisis situations, which may involve complex technical hardware or software problems.
Graduation from an accredited four-year college or university with a bachelor’s degree. Three (3) to five (5) years of IT network or server operations support experience. Three (3) years of recent technical staff management experience. Solid troubleshooting skills. Excellent verbal and written communication skills. Equivalent experience may be substituted for a bachelor's degree
Graduation from an accredited four-year college or university with a bachelor’s degree in an IT related field. ITIL Certification Experience with ITSM tools (Service Desk Ticketing System and its reporting methods). Experience with cloud Identity and Access Management, Microsoft Dynamics, and/or Microsoft Office 365 administration.
Knowledge, Skills, Abilities:
Identifying and resolving problems by using strong analytical techniques, innovative approaches and taking initiative in preventing and solving problems. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Knowledge and/or experience with Texas Department of Information Resources rules and procedures for procuring information resources services and commodities. Skill in working collaboratively with diverse groups. Skill in identifying problems, evaluating alternatives and implementing solutions. Skill in the use of computer and applicable software including: MS Office, MS Project, CAPPS, and SharePoint. Skill in attention to detail. Skill in project management. Skill in personnel management. Ability to manage staff activities; including planning, assigning and supervising the work of staff. Ability to establish goals and objectives; develop work plans, policies and procedures; implement and evaluate processes and outcomes. Ability to logically assemble and evaluate information. Ability to communicate clearly, both verbally and written. Ability to develop project plans to maintain timelines. Ability to attend work regularly and adheres to established work schedule in accordance with agency leave and attendance.
This position requires the employee to primarily perform non-sedentary work; mobility (moving around the work-site) is routinely required to carry out some duties including extensive moving upon and traveling across uneven surfaces, rough terrain and/or desolate areas. Duties require the ability to bend, stoop, kneel, reach and/or steer a boat as needed. The position also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. This position requires the ability to read printed materials and computer screens. The position may require extensive computer, telephone and client/customer contact and communication. The individual must be able to move and transport records, documents, boxes, equipment and all materials and related tools, weighing up to 50 pounds, when required. The individual must be able to remain stationary for long periods of time when commuting to and from assigned destination and when traveling on state business including fieldwork and training assignments. This position requires the ability to work outside and adapt to adverse weather conditions to include sea, sky and land environments.
Other (licenses, certifications, et cetera):
An open whiteboard design/troubleshooting scenario will be given to the candidate to see how they think through resolving technology issues and projects. Applicants selected for an interview will be asked to provide a writing sample.
All applications for employment with the Texas General Land Office (GLO) must be submitted electronically by the job closing date through www.WorkInTexas.com. PAPER, FAX OR E-MAIL APPLICATIONS WILL NOT BE ACCEPTED. Please visit our website at www.glo.texas.gov for more information about applying for a GLO job posting.
The Texas General Land Office/Veterans Land Board does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or genetic information in employment or the provision of services. A criminal conviction records check is required for applicants who are selected for a position. The State of Texas requires all males who are 18 through 25 and required to register with the Selective Service to present either proof of registration or exemption from registration upon hire. The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. The Texas General Land Office is a non-smoking agency. Smoking is permitted only in designated areas. In compliance with the FLSA, the GLO compensates overtime work though time off in lieu of payment.