Concerned citizens have the ability to file a complaint or appeal a decision to the Texas General Land Office Community Development and Revitalization division (GLO-CDR). Policies and procedures are in place to help facilitate this process. A complaint or appeal should be submitted using the steps outlined on the APPEALS PROCESS page.

With few exceptions, an individual is entitled on request to be informed about the information that the state governmental body collects about the individual. Under Sections 552.021 and 552.023 of the Texas Government Code, the individual is entitled to receive and review the information. Under Section 559.004 of the Texas Government Code, the individual is entitled to have the state governmental body correct information about the individual that is incorrect. Complaints can be submitted anonymously by calling 1-844-893-8937. 

Asistencia lingüística

Aquellos que no puedan hablar, leer, escribir o entender el inglés, pueden llamar al 512-463-5139 y dejar un mensaje detallado para solicitar asistencia de traducción con documentos, eventos u otra información de la Texas General Land Office (GLO). Por favor, deje un mensaje detallado con su nombre completo, número de teléfono y sus preguntas después de que finalice la voz automatizada en inglés y un intérprete le devolverá su llamado con información adicional. Gracias por comunicarse con GLO.

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If you have additional documentation you would like to submit with your Appeal or Complaint. Please submit your documentation to the following email address along with your full name, mailing address, and contact number.

Thank you for contacting the Texas General Land Office.

The GLO provides the following reporting assistance:

  • Language assistance available by request: 512-463-5139. To request translation assistance with documents, events or other information, please leave a detailed message with your name, phone number and questions, and an interpreter will return your call with additional information.
  • TTD line for the hearing impaired: 512-463-5330
  • Texas RELAY for speech or hearing impaired: 7-1-1